Privacy Policy

VOOM DELIVERY (“VOOM DELIVERY”) referred to as (“VOOM DELIVERY”) are committed to protecting and respecting your privacy and providing the information, options and choices necessary for you to control how we use your information. This privacy policy describes how we collect and use personal information to

provide services operated by or on behalf of us.

Personal Information is defined as any information relating to an identified or identifiable

natural person; an identifiable natural person is one who can be identified, directly or

indirectly, in particular by reference to an identifier such as a name, an identification

number, location data, an online identifier or to one or more factors specific to the physical,

physiological, genetic, mental, economic, cultural or social identity of that natural person.

When anonymous information is directly or indirectly associated with personal data, the

resulting information also is treated as personal data.

APPLICABILITY

This policy applies to users of our website (“Website” or “Site“) or mobile application

(“App“).

Users include:

Driver-partners (also known as “Drivers”) who use the App to provide transportation.

This policy (together with our policy on ‘Cookies and other technologies’) sets out:

Information we collect about you
How and why we use your information
Legal Bases for Processing
Who we give your information to
Where we store your information
Payment processing
How we protect your information
How long we keep your information
Your rights
Changes to this policy
Contact us

For information on our collection and use of cookies, tags and other information, please see

our policy on ‘Cookies and other technologies’.

Please read the following carefully to understand our views and practices regarding your

personal data and how we will treat it.

By engaging with the Site and/or App, you acknowledge you have read and understood this

For the purposes of the data protection laws and directives applicable to the European

Union, (the “Data Protection Law“), the data controllers are:

VOOM DELIVERY, Spaces, 25 Cabot Square, Canary Wharf,

London E14 4QZ, United Kingdom

INFORMATION WE COLLECT ABOUT YOU

We will collect and process the following personal data from you:

Information you give us:

o This is information about you that you give us directly when you interact with

us, as a Customer. This includes your profile information, login details, and

other details required to create your account.

o This is information about you that you give us directly when you interact with

us, as a Driver. This includes your profile information, login details, personal

documents, photo and other details required to onboard you on our driving

portal. This also includes special category data or criminal conviction data

which is used to conduct background verification and check the eligibility of

drivers.

o This is information you provide to us when we ask you for in-app permissions,

to facilitate interaction with the App basis your device functions. It includes

information like location that helps us to provide our services to you in your

preferred location and mobile number that facilitates account security

verification and enables communication between Customer and Driver via the

App.

o This is financial information that you give our payment service provider like

bank account details, card details etc., and/or the information we process (for

example- unique identifiers like , transaction id) based on your transactions.

This information is used to process bills, calculate incentives and enable

payments.

o This is information about you that you give us by filling in forms on the Site or

App or by corresponding with us by phone, e-mail or otherwise. It includes

information you provide when you register to use the Site or App, subscribe to

our service, search for a ride, place an book a ride on the Site or App, enter a

promotion or survey, submit a query, and when you report a problem with the

Site or App.

o The information you give us may include your name (including account

username), address (including the city you live in), e-mail address and phone

number, personal description (including age), photograph

including selfies drivers submit after selfie authentication triggers, login and

password details. It may also include certain personal details of your

emergency contacts that you add to your account, and whether you have a

connection with others whose personal data we may collect or hold, for

example family members and friends.

o We may also access contacts stored on your device in order for you to add

them to your favourites or emergency contacts, or when you refer someone

from your contact for our services. Please note that we do not import or sync

your contact with the Site/App. When you use your account to book a cab ride

for someone else from your contact list using the Services, we will collect and

store such contact information and share the ride details with that selected

contact.

Information we collect about you from your use of the Site and/or App:

o We will automatically collect information from you each time you visit the Site

and/or use our App. This includes technical information, information about

your visit, and your location data.

Technical information – Technical information may include the Internet

protocol (IP) address used to connect your phone/ computer to the Internet,

your login information, browser type and version, time zone setting, browser

plug-in types and versions, operating system and platform, browser type,

referring / exit pages and URLs, number of clicks, domain names, landing

pages, pages viewed and other such information.

o x`Information about your visit – Information about your visit may include the

full Uniform Resource Locators (URL), clickstream to, through and from our

Site (including date and time), products you viewed or searched for, page

response times, download errors, length of visits to certain pages, page

interaction information (such as scrolling, clicks, and mouse-overs), methods

used to browse away from the page, and any phone number used to call our

customer service number or social media handle used to connect with our

customer service team. It may also include reference numbers used when you

book a service through the Site or the App, and details of what, how, when

and where you have engaged in services which we provide or services

procured or booked using our services. Where the Services allow you to call or

text other users using the Services, the information may also include call and

text information, including the date, time and duration of the calls and texts.

o Location data – we collect information through the Site/App as to your real

time location to provide location services where requested or agreed to by you

in order to deliver content and services that are dependent on knowing where

you are, such as allowing passengers to find drivers, allowing drivers to find

passengers for pickup and allowing the App to calculate the fare applicable to

your journeys. Please note that we only collect your live location on the

Site/App if you specify in your setting that you would like us to “always

collect” your location. If you have not specified this, we do not collect your live

location unless you are accessing the Site/App or availing our services. This

information is collected in combination with an identifier associated with

your device to enable us to recognise your mobile browser or device when you

return to the Site/App. You may also feed in your location manually in the

Site/App. You may turn off location access using your device or not provide us

your location manually, however, please note that without the ability to collect

your location we will not be able to provide you our services.

o Device information i.e. the devices you use (mobile phones, computers,

tablets, etc.) to access our services such as the hardware models, operation

system information, software information and version, file names, language

preferences, IP address cookie information, advertising identifiers, browser

version, device settings, and mobile network information. We collect your

device related information to understand the customer base and know which

devices allow maximum bookings. Please see our policy on ‘Cookies and other

technologies’ for more information on how we use device information.

o Other than your locations and device information, we do not link this

automatically-collected data to personally identifiable information.

Information we receive from other sources.

This is information we receive about you:

o if you use any of the other websites or apps we operate or the other services

we provide.

o from third parties through whom you are able to access or register for the

services (e.g. where you are able to log in with a Google or Facebook account).

o from third parties that conduct quality assessments for drivers.

o from third parties acting as payment gateways.

o from third parties that process data on our behalf, to provide services to you.

In this case we will inform you when we collect that data, if we intend to share your data

internally and combine it with data collected on this site. We will also have told you for what

purpose we will share and combine your data.

We are working closely with third parties (including, for example, business partners, subcontractors

in technical, payment and delivery services, advertising networks, analytics

providers, and search information providers). We will notify you when we receive

information about you from them and the purposes for which we intend to use that

information.

You may be given the option to access or register for the service through the use of your user

name and passwords (or any other identifier) for certain services provided by third parties

(each, an “integrated service”), such as through the use of your Google account, accounts

with payment systems or wallet providers, or otherwise have the option to authorize an

integrated service to provide personal data to us. By authorizing us to connect with an

integrated service, you authorize us to access and store your personal data that the integrated

service makes available to us (including but not limited to name, email address(es), date of

birth, gender, current city and profile picture URL), and to use and disclose it in accordance

with this policy. Please review the terms of service, terms of use and privacy policies of each

integrated service carefully before using their services and integrating with our services.

Please check your privacy settings on each integrated device to understand what personal

data has been integrated with our services.

Depending on the nature of your dealings with us or the services which we provide to you or

which you may obtain or make available to others using our services, we may collect other

types of personal data from third parties, including:

where you are involved in providing transport-related services, identification,

taxation, government or regulatory identifier (such as drivers’ licence details), and

vehicle and insurance details;

personal data relating to any complaints you make or are made about you, including

recording of any calls in that regard;

personal data collected and held via financial or payment systems about the payment

mechanism or method that you might use (including credit card details) and the

payments you may make for our services or any services procured or booked using

our services;

personal data collected by third-party marketing, survey and advertising service

providers;

personal data which is accessible from your use of online sites or applications in

which we have an interest or provide (such as messages for the purposes of issuing

and receiving one time passwords and other device verification) and device-related or

device-generated personal data. The latter might include your device details, device

IDs, your location, network connections, network access and communication and

session data. Location data may also be collected or derived from IP addresses,

mobile numbers and network information.

You generally have the option of not identifying yourself or of using a pseudonym

when dealing with us, but not where this is impractical (for example when you

transact online with us or you apply to provide transport-related services) or where

the law or a court order provides otherwise.

HOW AND WHY WE USE YOUR INFORMATION

Purpose of Processing:

We conduct the following type of processing with your personal information (either in

isolation or in combination):

In connection with transport-related services by:

o providing Customers and Driver’s personal data (including name, current

location, photograph, ratings and vehicle information) to each other in

connection with the arrangement of specific transport-related services and to

facilitate communications between drivers and users; and

o using your location data to record and verify trip and payment information if

you provide or procure transport-related services using our services or are

logged onto our website or application.

to store your data and retrieve as necessary to provide you with our services. We

currently store all personal data in secure servers provided by Amazon Web Services,

which are based in Singapore

to generate invoices after completion of ride. For customer invoicing, data will be

shared with VOOM DELIVERY and ANI Technologies Pvt. Ltd. who act as data processors.

to process and facilitate your payment for services, including as required by law;
for direct marketing. We will also share your personal information to VOOM DELIVERY World

entities for the purpose of direct marketing;

for third-party advertising;
for automated processing and data profiling (See section titled ‘Automated decision

making and profiling’ below);

for verification of your identity;
for additional security measures (for example, if you’re a driver with us, you will

receive a request for selfie authentication, once a week, which will allow us to monitor

misuse of your account).

If you want to understand the selfie authentication process better, please refer to

our terms and conditions and the FAQ section here.

to develop insights about you or to personalise your offerings or experience in using

our services or services of our third party business partners, including drivers;

for research and development or to improve goods and services, for example in

connection with safety and security and preventing fraud;

where you are involved in providing transport-related services, for any purposes

reasonably connected with your application and our assessment of your application,

including identification, document verification, driving history, criminal history and

background checks (including verification of health information and to verify

whether you are a driver eligible to provide private hire vehicle services or taxi

service) and other manual processing checks regarding the verification of drivers and

vehicles. We will use and may also disclose to our affiliates and third-party partners

your personal information to verify your vehicle and licence details, set up your

account and also contact you regarding your process. This includes sending you

communications from time to time to remind you to complete your application if it is

incomplete or if we need more information from you;

provide any additional services or categories of services for you, for example to enable

accessibility features and fulfil your preferences regarding communications from us

or with the customers and drivers.

in collaboration with certain third party business partners, where certain aspects of

the processing is completed by the third party and personal information they collect

about you is transferred to us in order to provide you Services as promised to you by

that third party;

to assist in dispute resolution, investigating complaints and in enquiries and support;
for incidental or other purposes related to the provision of services to you or the

purposes referred to above.

where you have requested us for your personal data to be processed, such as any

human intervention in automated decision making, fulfilment of any subject rights

requests, requests placed with our customer care; or any other information or action

requested by you; and

as required or permitted by law, court order and any government, law enforcement or

other regulatory body.

We may also use information held about you in the following ways:

o Take steps in order to enter into any contract or carry out our obligations

arising from any contract entered into between you and us including:

▪ administering your account with us;

▪ verifying and carrying out financial transactions in relation to

payments you make through the Site and/or the App;

▪ verifying that your account is not hacked/ stolen/ not wrongfully used;

▪ verifying customer complaints about riding with a different driver

▪ notifying you about changes to our service.

▪ to register you and onboard you on the driving portal;

▪ to calculate driver’s bills and incentives as a part of Accounting and

Billing system;

▪ to enable payments for drivers as a part of Accounting and Billing

system;

▪ to calculate driver’s bills and incentives as a part for Driver Incentive

and performance system.

o Ensure in our legitimate interests that:

▪ content from our Site is presented in the most effective manner for you

and for your devices.

▪ we provide you with the information, products and services that you

request from us.

We will use this information in our legitimate interests, where we have considered

these are not overridden by your rights:

o To administer the Services and for internal operations, including

troubleshooting, data analysis, testing, research, statistical and survey

purposes.

o To keep the Services safe and secure.

o For measuring or understanding the effectiveness of advertising we serve to

you and others, and to deliver relevant advertising to you.

o To improve the Services to ensure that content is presented in the most

effective manner for you and for your computer.

o To allow you to participate in interactive features of our service, when you

choose to do so.

o For purposes of investigation, complaints, legal, cyber defence, network and

service.

We may combine information we receive from other sources with information you

give to us and information we collect about you in our legitimate interests (where we

have considered that these are not overridden by your rights). We will use this

information and the combined information for the purposes set out above (depending

on the types of information we receive).

We will share promotional updates and communications with your consent. Where

you give us your consent, we will use your personal information for marketing

analysis and to provide you with promotional update communications by email, text

messages, in-application messages and/or push messages about our products and/or

services. We may also share your personal information with third-party social media

and other partner platforms in order to provide you with promotional update

communications. You may view our partner platforms here.

You can object to further marketing at any time in your profile settings or by selecting

the “unsubscribe” link at the end of all our marketing and promotional update

communications to you.

LEGAL BASES FOR PROCESSING YOUR DATA

The personal data we collect and hold is what is reasonably necessary for the provision of

services to you and our business functions and activities. The legal bases for VOOM DELIVERY’s processing

of personal data are primarily that:

the processing is necessary for providing our products and services in accordance

with our terms of service and that the processing is carried out in our legitimate

interests;

the processing is necessary for the purpose of entering into or performance of a

contract between you and us;

the processing is required and/or authorized under applicable law;
we have taken your consent where necessary, in the following scenarios:

For Customers:

to send marketing emails
to send communication via sms, email, push notification

For Drivers:

to send marketing emails
to identify the exact location of the driver
to upload selfie on the adjudication portal for SelfieAuth, for driver verification
to send communication via sms, email, push notification
to process special category of personal data
to process criminal conviction data

Additionally, the legal bases for VOOM DELIVERY’s processing of special categories of data are primarily

that:

the processing is required to prevent fraud
the processing is required for employment purposes
the processing is required for social security and social protection purposes

Additionally, the legal bases for VOOM DELIVERY’s processing of criminal conviction data are primarily

that:

the processing is required for employment purposes
the processing is required for social security and social protection purposes

Please note that one of our primary purposes of processing is automated decision making

and profiling based on the personal data provided. Automated decision making and profiling

is a necessary processing activity without which we will not be able to provide you with our

services. To learn more, please see our section on ‘Automated decision making and

profiling’ below. We may process your personal data for other purposes which are within

reasonable expectations. These may relate, for example to acting on your requests; our

involvement in relationships between users, drivers and third-party suppliers of goods or

services to you. We may also process your data for legal reasons such as: (i) legal process and

legal requests; (ii) enforcement of the Terms of Service; (iii) claims that any content violates

the rights of third parties; (iv) requests for customer service; (v) technical issues; (v)

protecting the rights, property or personal safety of VOOM DELIVERY, its users or the public; (vi)

establishing or exercising our legal rights or defending against legal claims; or (vii) as

otherwise required and/or permitted by law. We may anonymise, de-identify or aggregate

your personal data prior to processing. For example, we may do this for the purposes of

conducting analytics, for example the use and disclosure of anonymised data to determine

preferences and patterns and for business improvement. If in the future, we intend to

process your personal data for a purpose other than that which it was collected, we will

provide you with information on that purpose and any other relevant information. Where

necessary, we will procure your consent for such additional processing.

Automated decision making and profiling We use automated decision making

(including profiling) without human intervention, as provided in the purpose of processing

provided above. We use various combinations of the personal data collected (as listed above)

to be able to provide you with our services. We will not process personal data involving

automated decision making unless necessary for the provision of our services or for

performance of a contract. The following types of automated decision making and profiling

will be conducted as it is necessary to provide you our services.

For Customers: Allocation of Vehicles, Route Determination, Pricing, Payment Fraud

Detection, Offers and Communications

For Drivers: Driver Performance, Driver Authentication

We use a combination of customer and driver personal data, such as:

customer data such as frequency and time of usage of our site/application/services,

payment modes, pickup and destination area, derived pickup locations, vehicle category

preference, device information, age, historical driver preference, cancellation

history, fraud probability score and/or interaction history with customer care; and

driver data such as rating history, earning profile, booking cancellation history, booking

acceptance history, distance from user, home location preference, payment method

preference, fuel type of the car, leasing car, car maintenance history, proximity to

customer, fraud probability score, and/or interaction history with customer care,

to allocate drivers’ vehicles to requesting customers, and to determine the route and pricing.

We also use a combination of the above information to communicate to customers and

drivers regarding our offers, discounts, incentives and promotions. We also use this personal

data to determine your preferences for pickup and destination locations.

Performance and Reliability of Users

Based on user ratings and their work performance, including any complaints received by us,

we may automate the allocation of drivers to customers and vice versa. As automated

decision making and profiling is conducted based on the varying requirements and interest

of our users, we may combine the various other personal data provided to optimize the

decisions listed above or to develop our services further. Please review this policy

periodically to learn about any changes in how we conduct automated decision making or

profiling.

WHO WE GIVE YOUR INFORMATION TO

We may give your information to:

Any member of our group, which means our subsidiaries, our ultimate holding

company, and its subsidiaries, who support our processing of personal data under

this policy. Our group entities include the data controllers identified in this Policy.

Selected third parties.

Our selected third parties may include:

o Organisations who process your personal data on our behalf and in

accordance with our instructions and the Data Protection Law. This includes

in supporting the services we offer through the Site and/or the App in

particular those providing website and data hosting services, providing

fulfilment services, distributing any communications we send, supporting or

updating marketing lists, facilitating feedback on our services and providing

IT support services from time to time. These organisations (which may

include third party suppliers, agents, sub-contractors and/or other companies

in our group) will only use your information to the extent necessary to

perform their support functions.

o Advertisers and advertising networks that require the data to select and serve

relevant adverts to you and others. We do not disclose information about

identifiable individuals to our advertisers, but we will provide them with

aggregate information about our users (for example, we may inform them that

500 men aged under 30 have clicked on their advertisement on any given

day). We may also use such aggregate information to help advertisers reach

the kind of audience they want to target. We may make use of the personal

data we have collected from you to enable us to comply with our advertisers’

wishes by displaying their advertisement to that target audience and subject

to the cookie section of this policy. We will not send any third-party

advertisements without your consent.

o Analytics and search engine providers that assist us in the improvement and

optimisation of our site and subject to the cookie section of this policy (this

will not identify you as an individual).

o Business partners who provide services to you via the Site or the App and with

whom we have entered into agreements in relation to the processing of your

personal data.

o Parties necessary for the provision of services to you and with whom we have

entered into agreements in relation to the provision of services. For example,

if you have requested to use the service as a customer or a driver-partner, we

will share only such personal information to facilitate and complete the

service. We do not provide your contact details in such cases.

o Payment processing providers who provide secure payment processing

services. Your payment card details are not shared with us by the provider.

We may also disclose your personal information to third parties:

o Where we think certain carefully selected partners may be of interest to you.

These companies may contact you by post, email, telephone or fax for

marketing or promotional purposes.

o In the event that we sell or buy any business or assets, in which case we will

disclose your personal data to the prospective seller or buyer of such business

or assets subject to the terms of this privacy policy.

o If we or substantially all of our assets are acquired by a third party, in which

case personal data held by it about its customers will be one of the transferred

assets.

o If we are under a duty to disclose or share your personal data in order to

comply with any legal obligation, or in order to enforce or apply our terms of

supply other agreements with you; or to protect the rights, property, or safety

of our drivers or customers, or others. This includes exchanging information

with other companies and organisations for the purposes of fraud protection

and credit risk reduction and to prevent cybercrime.

You can find more details regarding transfer of your information here.

WHERE WE STORE YOUR INFORMATION

The data that we collect from you may be transferred to, and stored at, a destination outside

the European Economic Area (“EEA“) that may not be subject to equivalent Data Protection

Law. Where your information is transferred outside the EEA, we will take all steps

reasonably necessary to ensure that your data is subject to appropriate safeguards, such as

relying on a recognised legal adequacy or contractual mechanisms, and/or contracts with

third parties that include data protection requirements as required under the Data

Protection laws of the relevant jurisdictions.

We may transfer your personal information outside the EEA:

In order to store it.
In order to enable us to provide services to you and fulfil our contract with you. This

includes delivery of services that you have purchased (for example, if you are

registered for the service in a country in the EEA but are using the App to book a

service outside the EEA), processing of payment details, and the provision of support

services.

where we are legally required to do so.
in order to facilitate the operation of our group of businesses, where it is in our

legitimate interests and we have concluded these are not overridden by your rights.

We may transfer your personal information to the following countries outside the EEA such

as India and Kingdom of Saudi Arabia. Please see here for more information.

CHILD SAFETY

The Website/App is intended for use only by persons who are at least 16 years of age. By

using the Website/App, you confirm to us that you meet this requirement.

PAYMENT PROCESSING

Payment details you provide will be encrypted using secure sockets layer (SSL) technology

before they are submitted to us over the internet. Payments made on the Website/App are

made through our payment gateway providers. You will be providing credit or debit card

information directly to our payment gateway providers, which operate secure servers to

process payment details, encrypting your credit/debit card information and authorising

payment. Information which you supply to our payment service providers is not within our

control and is subject to the respective providers’ own privacy policy and terms and

conditions.

HOW WE PROTECT YOUR INFORMATION

We take reasonable and appropriate precautions to protect Your Personal Data from

unauthorized disclosure and to prevent possible security breaches. We are

continuously implementing and updating administrative, technical and physical

security measures to help protect Your information against unauthorized access, loss,

destruction or alteration. If You know or have reason to believe that Your account

credentials have been lost, stolen, altered, or otherwise compromised or in case of

any actual or suspected unauthorized use of Your account, please contact Us using

the contact information provided below.

All information you provide to us is stored on our secure servers. Any payment

transactions will be encrypted using SSL technology. Where we have given you (or

where you have chosen) a password which enables you to access certain parts of the

Services, you are responsible for keeping this password confidential. We ask you not

to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely

secure. Although we will do our best to protect your personal data, we cannot

guarantee the security of your data transmitted to the services; any transmission is at

your own risk. Once we have received your information, we will use strict procedures

and security features to try to prevent unauthorized access.

Our Site may, from time to time, contain links to external sites. We are not

responsible for the privacy policies or the content of such sites.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal data for (i) as long as you have an account with us in order to

meet our contractual obligations to you, and (ii) for 10 years after that to identify any

issues and resolve any legal proceedings with an exception to selfies that will be

stored for 6 months.

We retain special categories of data for a period of:

○ Biometric Data (selfie image)- 6 months

○ Others- 1o years

We retain criminal conviction data for a period of 10 years.
We may retain information for any other legal or regulatory requirement. We may

also retain aggregate information beyond this time for research purposes and to help

us develop and improve our services. You cannot be identified from aggregate

information retained or used for these purposes.

Information You have shared with Us (e.g. complaints, feedback etc.) maybe

retained, even after your account is cancelled for our legitimate purposes.

Because of the way We maintain certain services, after You delete Your Personal

Data, residual copies may take some time before they are deleted from our active

servers and may remain in our backup systems.

The above mentioned data will be retained for the specified timeline unless otherwise

specified in any other policy or in changes to this policy. VOOM DELIVERY reserves the right to amend

retention periods at any time.

YOUR RIGHTS

Subject to applicable law, you have the right under certain circumstances:
to be provided with a copy of your personal data held by us. Such right of access can

normally be exercised free of charge, however we reserve the right to charge an

appropriate administrative fee, for instance where you request multiple copies of

your personal data;

to request the rectification or erasure of your personal data held by us;
to request that we restrict the processing of your personal data (while we verify or

investigate your concerns with this information, for example);

to object to the further processing of your personal data, including the right to object

to marketing (as mentioned in the section ‘Our promotional updates and

communications above).

to request that your provided personal data be moved to a third party.
You may opt out at any time from allowing further access by us to your location in

your device settings. You can also stop all information collection by uninstalling the

App. You may use the standard uninstall processes as may be available for your

mobile device.

Your right to withdraw consent:

o Where the processing of your personal information by us is based on consent,

you have the right to withdraw that consent without detriment at any time by

contacting us on the details provided below. You can also change your

marketing preferences at any time as described in the section ‘Our

promotional updates and communications’ above. Please note that

withdrawing of consent has no impact on earlier processing of your personal

data on such basis and does not prevent us from invoking another available

legal basis for the processing of such personal data;

Right to lodge a complaint:

o If your request or concern is not satisfactorily resolved by us, you may

approach your local data protection authority. The ‘Information

Commissioner’s Office’ is the supervisory authority in the UK and can provide

further information about your rights and our obligations in relation to your

personal data, as well as deal with any complaints that you have about our

processing of your personal data. You can submit a complaint to the ICO.

o Customers may use the self-serve function on the Website/App in order to

exercise the above rights. Drivers may exercise these rights by contacting us

at gdprinfo@voomdelivery.uk. We may reach out to you to verify your identity or fulfil

any other verification requirements before processing a request.

CHANGES TO THIS POLICY

Any changes we make to our privacy policy in future will be posted on this page and, in

relation to substantive changes, will be notified to you by email. To the extent permitted

under applicable law, by using our services after such notice, you acknowledge and accept

our updates to this policy. We encourage you to periodically review this policy for the latest

information on our privacy practices. This policy was last updated on 16^th January, 2023.

Questions, comments, and requests regarding this privacy policy are welcomed and should

be addressed to:

Data Protection Officer: Mikhail D’costa

Address:

VOOM DELIVERY UK LTD, Space, 25 Cabot Square, Canary Wharf, London,

United Kingdom, E14 4QZ.

Email address: info@voomdelivery.uk